VISOVIP Membership Terms
These terms apply when you buy a VIP membership in VISO or VISO Lite. They are part of our Terms of Service. Please also read the Auto-Renewal Terms.
1. What VIP includes
VIP gives the benefits shown in the VIP Hub in the app at the time you subscribe, for example free text chat and daily bonus coins. Benefits, prices and available plans can differ by country, platform and app version. We may adjust benefits from time to time; if a change materially reduces the benefits of a plan you have already paid for, we will tell you in advance and the change will apply from your next renewal.
2. Price and payment
- The price, currency and billing period are shown before you confirm the purchase, including any taxes the store charges.
- Payment is taken by Google Play or the Apple App Store from the account you use with that store. Their payment terms also apply.
- Any introductory or promotional price applies only for the period stated, after which the standard price applies.
3. Term, renewal and cancellation
VIP is a subscription that renews automatically at the end of each billing period until you cancel. You can cancel at any time in your store account; VIP stays active until the end of the period you have paid for. Full details are in the Auto-Renewal Terms.
4. Refunds
Refunds are handled by the store you paid through, under its refund policies and applicable consumer law. Daily bonus coins and other benefits already received under VIP are not refundable. If a refund or chargeback is granted, we may remove the related VIP period and the benefits received during it.
5. Personal use and fair use
VIP is personal to the account that bought it and cannot be transferred, resold or shared. Benefits such as free chat are for normal personal use; we may limit benefits used by bots, bulk accounts or for spam.
6. Suspension
If your account is suspended or banned for breaking our Terms or Community Guidelines, VIP benefits stop and unused VIP time is not refunded, except where the law requires otherwise. Your store subscription is not cancelled automatically, so please cancel it in your store account.
7. Contact
Questions about VIP: [email protected] (please include your VISO ID and order number).